FAQ
WHO MANAGES Edilclimaabruzzo?
The calavinidesign.com website is managed by EDILCLIMA S.R.L., with registered office at Via Lamaccio 10, 67039 Sulmona (AQ), Italy.
VAT Number: IT01929190666
REA: 131789
WHERE DO YOU DELIVER?
We deliver exclusively in Italy.
Currently, we do not ship to other countries.
WHAT ARE THE SHIPPING COSTS?
For orders equal to or greater than €150, standard shipping is free.
For orders less than €150, a fixed shipping cost of €15 applies.
HOW LONG DOES IT TAKE TO PREPARE AN ORDER?
Orders are normally prepared within 1–3 business days of payment confirmation.
HOW LONG DOES DELIVERY TAKE?
After shipping, delivery is normally expected within 3–7 business days.
The total estimated time from payment confirmation to delivery is normally 4–10 business days.
WHICH COURIERS DO YOU USE?
Orders may be entrusted to DHL, FedEx, UPS or other professional couriers selected based on the product and destination.
CAN I TRACK MY ORDER?
Yes. After shipping, you will receive, when available, a code or link to monitor the delivery status.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard.
Payments are processed through J-Pay using the procedure available during checkout.
DO PRICES INCLUDE VAT?
Prices published on the website are in euros (€) and include applicable VAT, unless otherwise indicated as permitted by current legislation.
CAN I CANCEL AN ORDER?
You can request to cancel your order before shipment by writing promptly to info@edilclimaabruzzo.com.
We cannot guarantee the cancellation of orders already prepared or entrusted to the courier.
CAN I RETURN A PRODUCT?
If you purchase as a consumer, you can exercise the right of withdrawal within 14 calendar days of receiving the product, subject to the exceptions provided by law.
WHO PAYS THE RETURN COST?
The direct cost of return is borne by the customer, except in the case of a damaged, defective, incorrect or non-compliant product.
For bulky products or those not returnable by normal postal service, the cost of return may be higher than that of ordinary shipping.
WHERE SHOULD I SEND A RETURN?
The return address is:
Edilclimaabruzzo
EDILCLIMA S.R.L.
Via Lamaccio 10
67039 Sulmona (AQ)
Italy
Before shipping the return, we advise you to contact us at info@edilclimaabruzzo.com.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?
Contact us at info@edilclimaabruzzo.com indicating the order number and, where available, photographs of the product and packaging.
Products sold to consumers are covered by the legal guarantee of conformity provided by applicable law.
HOW CAN I CONTACT YOU?
E-mail: info@edilclimaabruzzo.com
Phone: +39 086 477 3233
Customer service:
Monday to Friday, from 09:00 to 18:00 (CET)